While re-reading, I felt like this topic was introduced in a bit of a confusing way for me.
This note captures & groups together what I find myself citing from the topic.
Context Maturity/Capability are mental models. They are also operational models. They include frameworks and heuristics used for decision making around engineering projects.
Just to be clear
❌ Maturity model = bad
✅ Capabilities model = good
1. Maturity Model Fixed mindset, focused on getting to a mature state then declaring yourself “done” with a journey.…
The idea is simple, have a primary respondent, and a secondary respondent.
Primary First point of contact We expect immediate response We expect full ownership of incidents to be taken Secondary Backup, in case primary contact is unable to respond If the primary doesn’t acknowledge an issue within specified timeframe, secondary kicks in If the load on primary is too much, they step in Misc Make sure to clearly define escalation policies …